Patient Experience | Customer Service versus Customer Experience
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GT3S Course Content
Patient Experience | Customer Service versus Customer Experience
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Course Information

Duration: 3 minutes, 12 seconds
Description:
Many people use "customer service" and "customer experience" interchangeably, but they are entirely different beasts! This fast-paced, eye-opening video clears up the confusion.
Learning Objectives:
- Distinguish between customer service and customer experience.
- Implement proactive strategies to elevate the broader customer experience before a customer even realizes they need "service."
GT3S™ Points: Explore – 5 pts
© 2026 WIN-NextGen, Inc. – All rights reserved.
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